Simple checks to troubleshoot a CosmoGlo that won’t power on.

If your CosmoGlo Light isn&#x2019;t turning on, don&#x2019;t worry&#x2014;there are a few easy things to check.&#xA0;First, make sure it&#x2019;s plugged into a working outlet and that the power cord is fully connected. Try a different outlet or power strip just in case.&#xA0;Double-check that all parts are securely attached, especially where the halo meets the pole.&#xA0;Make sure the dimmer isn&#x2019;t turned all the way down.&#xA0;If the light still doesn&#x2019;t work, <a href="https://contact.gorgias.help/en-US/forms/cozwefp4" target="_blank" rel="noopener noreferrer">contact us</a> with photos and videos of your setup&#x2014;we&#x2019;re here to help get you glowing again!

What to Do If Your Light Isn’t Turning On

CosmoGlo

Fix common CosmoGlo Light problems quickly using our troubleshooting articles.

Troubleshooting | CosmoGlo Help

Care, Parts & Warranty

Troubleshooting

Original vs XL: Which Light Is Right for You?

Light Differences

Financing with Third Party Payment Plan Providers

Pricing & Payment

Before You Buy

Can I Change or Cancel My Order?

Placing an Order

Where We Ship & Delivery Timeframes

Shipping & Tracking

Ordering & Shipping

Assembling Your CosmoGlo Light

Assembly Guides

Lighting Tips for Photos, Videos & Services

Best-Practice Lighting

Setup & Use

Ordering Replacement or Spare Parts

Replacement Parts

How to Start a Return

Returns & Exchanges

What’s the Difference Between Warranty & Protection?

Protection & Warranty

Returns & Policies

Will the phone clip fit my phone?

Is there a wall or ceiling attachment or other types of bases?

Can I use it for my mobile services?

What do I do if my order is missing a part or incorrect?

Do you accept returns?

My 1-year manufacturer warranty has expired. Do I still have options?

Do you ship Internationally?

Do you offer payment plans?

Do you offer discounts or promo codes?

Do you offer Shipping Protection?

How do I return?

I am having a hard time assembling my light, can you help me?

How do I clean my CosmoGlo?

Managing Installment Payments

Returns

CosmoGlo Protection Plan

How long does it take for my order to ship?

My order says delivered, but I never received it?

What kind of warranty is included?

What is the difference between the CosmoGlo Original and the CosmoGloXL?

What type of lighting does CosmoGlo provide, and what are its heat and brightness levels?

What are the dimensions / weight of the CosmoGlo and CosmoGloXL?

Care and Proper Use Guidelines

Frequently Asked Questions