Simple checks to troubleshoot a CosmoGlo that won’t power on.

If your CosmoGlo Light isn&#x2019;t turning on, don&#x2019;t worry&#x2014;there are a few easy things to check.&#xA0;First, make sure it&#x2019;s plugged into a working outlet and that the power cord is fully connected. Try a different outlet or power strip just in case.&#xA0;Double-check that all parts are securely attached, especially where the halo meets the pole.&#xA0;Make sure the dimmer isn&#x2019;t turned all the way down.&#xA0;If the light still doesn&#x2019;t work, <a href="https://contact.gorgias.help/en-US/forms/cozwefp4" target="_blank" rel="noopener noreferrer">contact us</a> with photos and videos of your setup&#x2014;we&#x2019;re here to help get you glowing again!

What to Do If Your Light Isn’t Turning On

Send us a message and we'll get back to you - please ensure correct spelling for your contact information, and allow 24-72 hours for a response. We look forward to assisting you!

CosmoGlo

Fix common CosmoGlo Light problems quickly using our troubleshooting articles.

Troubleshooting | CosmoGlo Help

Parts & Warranty

Troubleshooting

What’s the difference between the CosmoGlo Original and XL?

What type of lighting does CosmoGlo provide, and what are its heat and brightness levels?

What are the dimensions / weight of the CosmoGlo and CosmoGloXL?

Light Differences

Financing with Third Party Payment Plan Providers

Pricing & Payment

Before You Buy

Can I Change or Cancel My Order?

Placing an Order

Where We Ship & Delivery Timeframes

Shipping & Tracking

Ordering & Shipping

How do I Use the CosmoGlo Mini Ring Light Macro Lens?

How do I Use the CosmoGlo Car Visor Mirror?

Can I add wheels to my CosmoGlo Light?

How do I use the CosmoGlo LED Handheld Travel Mirror?

How do I Use my CosmoGlo Overhead Phone Clip?

Accessories

How to Assemble your CosmoGlo Light

How should I set up my CosmoGlo Light for the best performance?

Lights

Lighting Tips for Photos, Videos & Services

Why Do I See Lines in My Photos or Videos?

Care and Proper Use Guidelines for CosmoGlo Lights

360° Halo Rotation & Dimmer

Best-Practices

Setup & Use

Ordering Replacement or Spare Parts

Replacement Parts

Can I return my CosmoGlo order?

Returns & Exchanges

What’s the Difference Between Warranty & Protection?

CosmoGlo Protection Plan

What does the 1-Year Warranty cover?

Protection & Warranty

Returns & Policies

Frequently Asked Questions