Guidance on placing and modifying your order, including add-ons and cancellations.

Placing an Order

Find shipping rates, delivery times, tracking tips, and lost package steps.

Shipping & Tracking

CosmoGlo

Step-by-step support for ordering, shipping, and tracking your CosmoGlo delivery.

Ordering & Shipping | CosmoGlo Help

Learn how to place, edit, cancel, or track your CosmoGlo order.

Ordering & Shipping

Original vs XL: Which Light Is Right for You?

Light Differences

Financing with Third Party Payment Plan Providers

Pricing & Payment

Before You Buy

Can I Change or Cancel My Order?

Where We Ship & Delivery Timeframes

Assembling Your CosmoGlo Light

Assembly Guides

Lighting Tips for Photos, Videos & Services

Best-Practice Lighting

Setup & Use

What to Do If Your Light Isn’t Turning On

Troubleshooting

Ordering Replacement or Spare Parts

Replacement Parts

Care, Parts & Warranty

How to Start a Return

Returns & Exchanges

What’s the Difference Between Warranty & Protection?

Protection & Warranty

Returns & Policies

Will the phone clip fit my phone?

Is there a wall or ceiling attachment or other types of bases?

Can I use it for my mobile services?

What do I do if my order is missing a part or incorrect?

Do you accept returns?

My 1-year manufacturer warranty has expired. Do I still have options?

Do you ship Internationally?

Do you offer payment plans?

Do you offer discounts or promo codes?

Do you offer Shipping Protection?

How do I return?

I am having a hard time assembling my light, can you help me?

How do I clean my CosmoGlo?

Managing Installment Payments

Returns

CosmoGlo Protection Plan

How long does it take for my order to ship?

My order says delivered, but I never received it?

What kind of warranty is included?

What is the difference between the CosmoGlo Original and the CosmoGloXL?

What type of lighting does CosmoGlo provide, and what are its heat and brightness levels?

What are the dimensions / weight of the CosmoGlo and CosmoGloXL?

Care and Proper Use Guidelines

Frequently Asked Questions