What to do if you need to make changes after placing your order.

We get it&#x2014;things change! If you need to update or cancel your order, reach out as soon as possible.&#xA0;We&#x2019;re happy to help if your order hasn&#x2019;t entered production or been packed for shipping. Once your shipping label is created, changes may no longer be possible.&#xA0;Want to switch colors or add accessories? We&#x2019;ll do our best if the timing allows.&#xA0;If your order has already shipped, no worries&#x2014;you can still request a return once it arrives.&#xA0;Timing is everything, so don&#x2019;t wait to get in touch; we&#x2019;ll make the process as smooth as possible!

Can I Change or Cancel My Order?

CosmoGlo

Place, update, or cancel your CosmoGlo order with ease using these helpful steps.

Placing an Order | CosmoGlo Help

Ordering & Shipping

Guidance on placing and modifying your order, including add-ons and cancellations.

Placing an Order

Original vs XL: Which Light Is Right for You?

Light Differences

Financing with Third Party Payment Plan Providers

Pricing & Payment

Before You Buy

Where We Ship & Delivery Timeframes

Shipping & Tracking

Assembling Your CosmoGlo Light

Assembly Guides

Lighting Tips for Photos, Videos & Services

Best-Practice Lighting

Setup & Use

What to Do If Your Light Isn’t Turning On

Troubleshooting

Ordering Replacement or Spare Parts

Replacement Parts

Care, Parts & Warranty

How to Start a Return

Returns & Exchanges

What’s the Difference Between Warranty & Protection?

Protection & Warranty

Returns & Policies

Will the phone clip fit my phone?

Is there a wall or ceiling attachment or other types of bases?

Can I use it for my mobile services?

What do I do if my order is missing a part or incorrect?

Do you accept returns?

My 1-year manufacturer warranty has expired. Do I still have options?

Do you ship Internationally?

Do you offer payment plans?

Do you offer discounts or promo codes?

Do you offer Shipping Protection?

How do I return?

I am having a hard time assembling my light, can you help me?

How do I clean my CosmoGlo?

Managing Installment Payments

Returns

CosmoGlo Protection Plan

How long does it take for my order to ship?

My order says delivered, but I never received it?

What kind of warranty is included?

What is the difference between the CosmoGlo Original and the CosmoGloXL?

What type of lighting does CosmoGlo provide, and what are its heat and brightness levels?

What are the dimensions / weight of the CosmoGlo and CosmoGloXL?

Care and Proper Use Guidelines

Frequently Asked Questions