Browse answers to the most common questions before and after ordering your CosmoGlo Light.
Our phone clip is sleek, custom-designed, and made for use with CosmoGlo lights. It is positioned at the top of the halo in the center, offering a bird's-eye view of the client. Dimensions: 4 in x 3 in / 10.16 cm x 7.62 cm. Compatibility: can secure
We do not offer any additional attachments or other bases at this time, but we are always working on new products and adjustments to current designs. Follow us on Instagram @thecosmoglolight for the latest product release updates or join our newslett
We do not recommend using CosmoGlo Light for mobile services. It’s designed to be stable and sturdy for a studio-type space. Each light weighs about 28 pounds, requires assembly, and is considered a piece of salon furniture. It is best to assemble it
Please refer to your User Guide (or download the PDF on our Assembly Page) for a detailed list of parts and go through the entire box once it has been delivered to ensure all items have arrived. If anything is missing or your order arrived not as exp
Yes - Please see our Return Policy. Our goal is that everyone will find love at first light! With the wide range of industries we serve and the various treatment rooms our lights are adopted into, we understand that it may not be a perfect match ever
Yes! We want our lights to keep shining bright! Even after the expiration of your 1-year limited manufacturer warranty, our customer service remains available, and we are more than willing to assist you with troubleshooting and customer support. Furt
Yes! We are actively working to ship worldwide. Please visit our International Information page for details!. PLEASE NOTE: Orders shipped outside of our supported shipping zones will void warranties and guarantees, and violate our terms of service as
Yes, additional payment plans are available! We offer Shop Pay, PayPal 4Pay, AfterPay, Klarna, Sezzle, and Shop Pay. See more information about our payment plans here. Additional payment options will appear once you begin checkout.
Yes, we offer discounts on bulk orders. 10% off your entire purchase of 6 lights or more. 5% off your entire purchase of 4-5 lights. These bulk discounts are applied automatically at checkout. Orders of 4+ are eligible for bulk discount when placed a
Yes! We offer optional shipping protection through SafeShip Delivery Assurance, which is automatically added to your order at checkout. If you do not wish to purchase this protection, you must manually remove it before completing your purchase. Once
Our return policy allows returns for CosmoGlo lights and our other products received within 30 days of delivery. If you'd like to proceed with a return, please reach out to our support team for further assistance. Once your request is approved, you w
Please see our Assembly page to download our User Guide and view tips and best practices for putting your salon lighting furniture together! For additional assistance, you can DM us on Instagram @thecosmoglolight or send an email to support@theCosmoG
We recommend using lukewarm water with a drop of Dawn dish soap to clean your CosmoGlo. Make sure to dry the cleaned area completely. Another great solution is to cover your halo with a CosmoGlo Vinyl Accent or by protection parts of the light that a
Learn how to update or cancel your CosmoGlo order when using Shop Pay, Afterpay, or PayPal. For payment changes, contact your financing provider directly.
Need to return your CosmoGlo light? Request a return within 30 days of delivery. See eligibility, exclusions, and how to get a prepaid return label.
Choose monthly, 1-year, or 2-year CosmoGlo Protection plans to cover accidental damage and more. View coverage details and learn how to file a claim.
Most orders ship within 1–3 business days, depending on your location and the product. For details on specific products, please refer to the shipping timeline in each product's page dimensions. You can also visit our Shipping Policy for more informat
CosmoGlo offers ShipSafe Delivery Assurance for coverage of shipping-related losses. If you purchased ShipSafe package insurance at checkout. If you did not purchase ShipSafe, please reach out to support. For detailed information, please review our s
All CosmoGlo lights come with a 1 year Limited Warranty. New orders have the option to extend and expand their warranty coverage through CosmoGlo protection. If you experience issues with your CosmoGlo light, please contact support to start a warrant
The CosmoGlo XL models have 3 main differences. The XL features an extra-large base to support the additional 12 inches in height, with a max height of 70 inches and offers tri-tone LEDs in 3 temperatures (warm, daylight, and cool). The XL was design
The LEDs used in all CosmoGlo Lights do not emit heat, even when set to the brightest settings. CosmoGlo LEDs provide fully adjustable, dimmable lighting, allowing you to choose settings from very dim to very bright, suitable for various services. Or
CosmoGlo Original:. Adjustable height: 33 to 58 inches (84 to 147 cm). Width (pole to halo edge): 32 inches (81 cm). Base dimensions: 23 by 10 inches (58 by 25 cm). Base height: Less than 1 inch (less than 2.5 cm). Weight: 25 pounds (11.3 kg). CosmoG
Your new CosmoGlo is a sturdy, large piece of salon furniture that requires assembly. We recommend giving yourself plenty of time to set up and try out different heights, base positions, and halo angles to find the right positioning to suit your serv